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Level One: - Global on-site service for system or component repair
- 24-hour live phone support
Level Two: - 24/7 e-mail technical support: service@infimatic.com
- 24/7 phone direct to Infimatic Technical Support: 859-496-1414
- Typical 2-hour response time
- Customers using Level Two support must provide:
- Company Name
- Location
- Contact name
- Contact call back number (including country code)
- Description of problem. For emails, provide attachments of any pertinent information.
- Training
- Documentation Support
- Order Accessories and Parts Online (Route to MAG Maintenance Technologies site)
- Maintenance Technologies (Route to MAG Maintenance Technologies site)
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